Patient Support/Community Worker

Fixed-term to 31 December 2031. Full-time, 35 hours per week, but will consider 21 hours plus.

Visibility Scotland is recruiting a Patient Support/Community Worker. This dual role involves providing patient support in NHS GGC, with occasional cover in NHS Lothian, alongside community-based support.

Visibility Scotland’s Patient Support Service supports anyone affected by vision impairment. It bridges clinic support and community support.

The Patient Support/Community Worker role provides emotional support, information, and practical advice while listening and responding to individuals with vision impairment. The ideal candidate will be approachable, engaging, and confident in dealing with emerging situations.

The role offers the rewarding opportunity to positively impact the lives of vision-impaired people through warmth, empathy, and non-judgmental listening.

You will enjoy building effective relationships with eye department staff and other professionals. As an excellent communicator, you will be comfortable supporting people facing emotional and practical difficulties due to sight loss.

Resilience, organisation, flexibility, and a confident outlook are essential qualities for the role. Some of the things you can expect from the role are:

Patient Contact

Provide one-to-one patient support (drop-in, telephone or virtual)
Deliver specialist advice and access to information for patients, the family and/or caregivers
To actively listen to and support people attending hospital eye departments, patients admitted to hospital and present with vision impairment and over the telephone
To provide emotional support, impartial information, guidance, and practical support to people of all ages, their families, and carers
Signpost and refer people to services
Demonstrate accessible technology, aids and equipment

Administration

Processing referrals and Certificates of Visual Impairment
Updating client records and successfully managing cases on Visibility Scotland’s CRM
Responding to queries from external organisations and clinicians
Following the referral process between Visibility Scotland and Sight Scotland
Liaising with admin staff at NHS sites

Team and partnership working

To build effective relationships with hospital staff, Sight Scotland, social work staff and other appropriate agencies.
To travel between hospital sites to cover planned and unplanned patient support worker absences as required.
To deliver awareness-raising talks to various audiences (community-based and professional)
Work closely with the Low Vision Clinic to support patients collaboratively.

This is an exciting opportunity to join a friendly, motivated and ambitious organisation.

About Visibility Scotland

Working locally and nationally, Visibility Scotland drives positive change and improves outcomes for vision-impaired and blind people of all ages. We want to empower and encourage people to focus on what they can do, not what they cannot. Through our social enterprise, Visibility Trading and Training, we also provide a range of training and consultation services.